A Day in the Life at Pembroke College Library

At Pembroke, I work as part of a small team: just three full time Library staff, plus our Rare Books Cataloguer, and Archivist. Because of this, my days are hugely varied, and I end up getting to do a little bit of everything. Outside of the daily jobs, I have the freedom to choose what I work on and when, so most days I do not do everything I’ve mentioned, but I usually get to it all throughout a week.

9:00-9:30 – Morning routine & daily jobs

The morning routine is the most regular part of my day. The building is opened at 8:00 before Library staff arrive, but there are sometimes lights to turn on, doors to open, and we do a check to make sure the catalogue PC and the borrowing machine are running. After checking if we have any recalls to collect and separate for the hold shelf, I organise the returns. We divide up the shelving by floor, and use the walk around to tidy the reading rooms, take a headcount during term time, and open the windows when it’s not winter. There are often already a few people working away diligently by the time we arrive in the morning. We also take note of any furniture or building repairs that need reporting to maintenance.

Our noticeboard, borrowing machine, and the returns area looking tidy after a round of shelving!

I follow up the shelving with a few other maintenance tasks – emptying the water cooler drip bucket, checking there is enough printer paper, and taking out the office recycling. Either before or after this morning routine, we’ll usually have a team catch-up in the main office to check in on the day’s schedule and any meetings, events, or external visitors that will occupy part of our day.

From my desk in the Library office near the entrance, I am the first point of contact for student enquiries, so throughout the day I have to be ready to pause whatever I’m doing and aid any students or Members asking for help. Often these questions are about finding books, borrowing, or printing, but we also receive a variety of other enquiries about donations, use of library spaces for non-library activities, and much more. I also answer phone enquiries, help monitor the shared email inbox, and keep an eye on general activity to ensure people are following Library rules, such as not bringing in food or hot drinks. Sometimes the Librarian will ask me for help with other, miscellaneous tasks, like moving rare books off high shelves or delivering a donation to another library.

9:30-10:30 – Processing & cataloguing acquisitions

I like to continue my morning with processing new books (which involves putting labels, barcodes, tags, and covers on books; all the cutting and sticking is like an arts and crafts session and can be very therapeutic!), repairing any damaged books that we’ve picked up, or creating and updating signs. Before adding shelf labels, I classify the books according to our in-house system, which can sometimes require a team discussion for books that cover various or interdisciplinary topics. After processing, the books are ready for cataloguing, which I can now work on independently after an introductory course from Cambridge University Libraries (CUL) and one-to-one training and supervision from my own team.

While working I make sure to keep an eye on my emails for any newsletters, announcements, or notices from the CUL network. As a college library we are independently governed, but still share some systems and resources with the University libraries, such as our library database, so our cataloguing process follows a Cambridge-specific workflow to ensure consistency in the records. Remaining aware of joint ventures or new developments elsewhere in the University also helps us to provide the most up-to-date information for our students.

Shelves in the Library office where books wait for classifying, processing, cataloguing, and repairs. This is a light day’s workload that would be shared between me and the Assistant Librarian, though it can fill up quickly when we get big deliveries.

10:30-11:00 – Tea break

We pop out of the office (to a reachable place for emergencies/enquiries) twice a day for a cup of tea, as we don’t keep anything other than water at our desks – staff also have to follow the Library rules!

11:00-12:30 – Collection management & Library communications

After tea, I’ll pick up any of my on-going library projects, such as checking reading lists. I am responsible for only a few lists out of all the taught subjects at Pembroke, but many of them can be quite long and we spread out checking reading lists through the year, so it’s a constantly on-going process. As I have a background in Medieval Norse Studies, my manager was excited to take advantage of my subject knowledge, so I’m also helping to reorganise the Anglo-Saxon, Norse and Celtic section of the Library, to ensure that it is as up-to-date and useful as it can be to ASNC students or any of our Members who are interested in the field. Larger reclassification projects and updates to big sections of the Library are often on-going but are not a routine part of our work; we make small steps towards them when we can during term, and then dedicate more time to them in the vacation period.

At noon one day a week I have a meeting with Communications reps from other departments – this keeps the Library and Archive connected and up-to-date with the wider goings-on of the College, so we can promote them and keep up Pembroke’s community spirit. I ensure the rest of our colleagues know what we’re up to and what we’re sharing on social media or in our various display cases around College. I’m also partly responsible for creating said social media posts, helping design and put together the displays, and creating posters – this is a great chance to flex my creative muscles, and I spend a couple of hours on these sorts of jobs every few weeks.

12:30-13:00/30 Lunch

Because lunch is often a busy period in the Library, we stagger our breaks to ensure one of us is always in the office during term. My usual time is half 12, when one of the wonderful perks of College life is getting a free hot meal to enjoy in Hall. I also have the choice of using my free meal at the Pembroke Café during term time, which I frequently visit as it’s a great spot to cosy up with a book and a hot drink.

13:00/30-15:30 – Special collections project

Between lunch and afternoon tea is a good time to get stuck into my independent project. One of my favourite things about working here has been the opportunity to research an early printed book from Pembroke’s special collections. I chose a 17th century book about the design of heraldic arms, with a wealth of hand-coloured illustrations that still look incredibly bright and vibrant today. It also contains many annotations. I’m learning to catalogue it while also researching its provenance, which involves using online bibliographic databases as well as close physical examination of the book itself. It has been a fantastic way to learn about rare book special collections, which I had no experience with before. Towards the end of the year, I will get to create a display about the book to showcase my research.

Hand-coloured illustrations from my early printed book, with a marginal note: ‘In Lincoln’s Inn Chappel Window East’

15:30-16:00 Tea break

If we have researchers looking at special collections material, we require an invigilator to always be present. We thus stagger our tea breaks in these situations so that the readers remain supervised. Invigilating in the Archive reading room means I’m away from my desk and my usual work, but gives me half an hour or so to help out with smaller, more unusual tasks, such as transcribing some 19th century palaeography from a letter in the Archive collections, or just to keep up my professional knowledge by reading through the latest CILIP publications for the newest developments in the field.

A small collection of reference books I keep on my desk. These are useful for my rare book project and my Archive biographies. I also keep the latest issue of Information Professional handy in my organiser.

16:00-17:00 – Archive biographies project

To finish the day, I often like to work on my project for the Archive. At Pembroke, the Library and Archive are a joint department, and work in the same building. This means I get to learn a lot about the archival side of the information profession and even engage with some Archive work myself. My main contribution has been researching old Pembroke Members for whom we have collections of ephemeral material. This ‘Pembrochiana’ collection has already been catalogued on our online Archive database, but I have been expanding the records by adding biographical information for each person. This has been a fantastic chance to learn about the almost 700-year history of Pembroke, as well as such a variety of people: from early modern religious leaders, to 19th century science pioneers, to the achievements of those still living today and many more in between.

Working at a college library is a wonderfully unique experience, full of lots of Cambridge quirks but also providing a thorough introduction to academic libraries for a trainee. There is never a dull moment and plenty of surprise jobs and opportunities to attend to along the way.

A Day in the Life at Anglia Ruskin University

When I first started at Anglia Ruskin University (ARU), the team rota felt pretty overwhelming to look at: with 6 full-time and 6 part-time Library Services Advisers, there is definitely a lot going on! I have removed the names of my colleagues from the screenshot below, but each row corresponds to a different Library Services Advisor. The bottom half of the rota lists our priority tasks, and we simply type our name next to the task we are doing in the appropriate time column. With a big team, this ensures that two people aren’t accidentally doing the same task at the same time.

The timetable does change daily though, meaning that no two days are the same. With it being the start of term, the timetable is currently quite full but at different times of the year, we have more blank slots (unallocated hours) so we can focus on individual or group projects.

Team rota for Tuesday 17 January 2023
Team rota for Tuesday 17 Janaury 2023
An asile with stacks of books either side on the second floor of the library

8:30 – 9:00: Building Walk
After a very chilly cycle to work (the feels like temperate was -5!), I start my day with a building walk which – as the name suggests – is a walk around the library to make sure everything is in order. The usual things to look out for are health and safety hazards, faulty equipment, and broken lights. Apart from a few travelling chairs, the library was all in order. Time for a cup of tea!

09:00 – 10:00: Emails and Reading Lists
Next, I’m on a blank slot which gives me a chance to go through the library email account. As term only started yesterday, it is still fairly quiet with only a handful of enquiries overnight. Today, they are pretty straight-forward: a book recommendation, query about loan length, and an alumni membership application. With some time left over, I start to order a few books from ARU’s reading lists. We have recently moved to a new reading list management system, Keylinks, which has made the whole process a lot smoother.

10:00 – 11:00: Phone & Chat Support
I always find phone and chat support a strange hour because it’s so unpredictable – sometimes I don’t receive a single message/call, while other days can be significantly busier. Today is one of the quieter days, with only one 5-minute chat regarding literature reviews. With one eye on the phone/chat, I decide to continue ordering from the reading lists because it’s a good task to dip in and out of. In the end, I order 1 book to our Chelmsford campus and 17 books to our Cambridge campus.

11:00 – 12:00: Scanning
I notice that there is a pending PDF scan request on Alma (our library database), so I do the usual checks before approving (are the number of pages compliant with copyright, is the item available electronically, have they requested from this book before). After completing the scan, I tackle accessibility. The chapter I am scanning from is an ocular anatomy book, and I must admit, I sometimes struggle with how best to add alt text to scientific figures. With one or more figures on each page, I take my time to ensure that the descriptive text is as useful as possible, should the patron use it.

12:00 – 13:00: Lunch
With it being such a cold day, I decide to eat inside – on sunnier/warmer days, I love to get some fresh air with a stroll around nearby Mill Road Cemetery. After staring at a screen for a lot of the morning, it’s nice to take some time away and squeeze in some pages from my current read, So Long, See You Tomorrow by William Maxwell.

13:00 – 14:00: Help Desk
Shifts at the desk have been really busy so far this week because there are lots of new students on campus as some courses have a January start date. To manage queues and help students more efficiently, there are 2 people on the desk between 11 and 4. The enquiries we receive are varied but the most common ones today were directional, password resets, WiFi issues, printing trouble, and how to use the self-service machines. I also had a few students who were struggling to find a book upstairs and as we can’t leave the desk, I radioed a colleague (who was on the ‘back up’ role) to help.

Holding an orange motorola radio

14:00 – 15:00: Back Up & Pick List
After a busy hour on the desk, I make myself a cappuccino before tackling the pick list. There were 46 items on the pick list when I started and by the time I’d found the books on the shelves, processed them, and placed them on the requests shelf, the pick list already had 15 new items! There are currently 150 books on the requests shelf, waiting for collection. Luckily, the desk didn’t radio me for any support this hour, so I was able to focus on the pick list uninterrupted.

15:00 – 16:00: Pick List & Processing an External Membership
I’m on a blank slot so I help the next person on the ‘back up’ role by finding the new items from the pick list. There is nothing to receive as there were no books or journals in the post today, so I process a new alumni membership application form. In need of a boost of energy, I then take a short chocolate break!

Trolley with books in front of a shelving unit with books on

16:00 – 17:00: Roving & Shelving
For the last hour of the day, I am tasked with roving. The main responsibility is to circulate all four floors to ensure that noise levels are appropriate and be visible in case any students need help. Roving is a nice opportunity to be away from a screen and walk around the library. It’s also a great time to get amongst the books and do some shelving. After a busy day, I cycle home for a relaxing evening.